Resetting User App Access

Reset a student’s app access so they can begin using the Rewards Store. You can manage the student’s app status individually or in bulk.

Step 1: Click on the Users tab

On the left side of your Dashboard, you will see a white panel with different actions you can take. Click on the Users tab.

Step 2: Click on the User Management card

Click on the View button in the User Management card.

Step 3: Click on the Students tab

Step 4: Identify the Student that needs app access

From the Student’s table, you will be able to see the student’s App Status. Their status will either be:

• Pending: The student is not connected to the app, yet they have received their access instructions – this status will be highlighted in yellow.
• Active: The student is connected to the app – this status will be highlighted in green.
• Grant Access: The student needs access instructions generated to connect to the app – this status will be highlighted in red.
  • 💭 You can also find this bulk action by clicking on the checkbox found in the header and selecting all the students. Under the search bar, you will see different bulk actions you can do. Select Pending.

You can review the student's app status by referencing the last column of the table, labeled App Status.

To identify the student that needs app access, you can use the Search bar or the arrow and page number at the bottom of the table.

• 🤔 If you have trouble finding a student, make sure you have the correct spelling of their First and Last names.

Once you identify the student, click on the Pending button.

Step 5: Grant Access and Download the Access Instructions

Once you click on the Pending button, you will be prompted with the following:

• A Reset Access verification modal to confirm you have the correct student and

• An Access Instructions Generated modal where you can download the access instructions file with the access code and select the language preference.

Click on the Download Access Instructions button.

Step 6: Provide Student with RCA App instructions

To ensure that the student can access the RCA App, please either print a copy and/or e-mail the file to the student.

Important Note:❗️Do not e-mail the file if you are performing this action in bulk since it will have the access code for every student. Provide each individual student with their own access code from the file downloaded.

Congratulations! 🎉 The student should now have all the information they need to access the RCA App.

Related Articles

Granting App Access To A Student

Revoking User App Access

Assigning A Guardian To A Student